Contact w8t.ai
Need help? Contact us here.
Common questions
I forgot how to sign in
Use your email address on the sign-in page. We'll send a one-time code by email - no password is needed.
How do I cancel my subscription?
Cancel anytime in your subscription settings.
Where can I see my receipts?
Receipts are sent by the payment platform used for your subscription. Web subscribers receive receipts at the email used for w8t coach billing. App Store subscribers receive receipts from Apple.
How long does support take to reply?
We aim to reply within one business day.
Can I delete my account?
Yes. Go to Settings, then Account, then Delete account. Your data is removed within 30 days.
How do I export my data?
Go to Settings, then Data export.
Why isn't my barcode scanning?
Make sure the barcode is in focus and well lit. If it still will not scan, try entering the number manually under the Barcode tab.
Submit a support request
Do not send medical information, meal photos or payment card details. w8t.ai provides general wellness tools only.